Return Policy

At Zynaah Jewels, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, our Return Policy provides a simple and hassle-free process to address your concerns.

1. Eligibility for Returns

You may be eligible to return your item if it meets the following conditions:

• The item must be returned within 15 days from the date of delivery.
• The item must be unused, unworn, and in its original packaging, including tags, certificates, and invoice.
• Customized or engraved products are not eligible for returns unless they are defective or damaged.
• Items showing signs of wear, damage, or alteration will not be accepted.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify our customer care team at bhumika@zynaahjewels.com or call us at +91-80808 09333 with your order details and reason for the return.
2. Approval: Once your return request is approved, we will provide you with return instructions and a return shipping label (if applicable).
3. Package the Item: Carefully repack the item, including all original packaging and documentation, to avoid damage during transit.
4. Ship the Item: Send the package to the return address provided. Retain the shipping receipt for tracking purposes.

3. Refund Policy

• Upon receiving the returned item, our quality inspection team will assess its condition.
• If the item meets the eligibility criteria, a refund will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used during purchase.
• Shipping and handling fees are non-refundable, except for defective or damaged items.

4. Exchanges

We currently do not offer direct exchanges. To replace an item, please initiate a return and place a new order for your desired product.

5. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Gift cards.
• Items purchased on clearance or sale (subject to specific terms mentioned at the time of purchase).

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with clear photographs and a description of the issue.
• We will arrange a replacement or refund, including return shipping costs, after verifying the issue.

7. Contact Information

For any questions or concerns regarding returns, please contact us at:

• Email: bhumika@zynaahjewels.com
• Phone: +91-80808 09333
• Address: Zynaah Jewels, Saki Naka, Mumbai

We value your trust and look forward to serving you better. Thank you for choosing Zynaah Jewels!